Booking & Cancellation Policy
Full payment is required at time of booking. Cancellations outside of 30 day stay will incur a $75 admin fee however this will be waived if you move your booking date once (subject to availability). Cancellations within the 30 day stay forfeit full payment.
Travel insurance is strongly recommended for all bookings to provide adequate protection against unforeseen circumstances and cancellation of travel.
We take Visa or Mastercard only.
Security Bond
We do not request a bond, however on confirmation of booking you will be required to produce a credit card to be recorded for security purposes. It will be used to pay for any additional costs incurred, including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared i.e. any breach of these conditions.
Key Box
Self check-in details are provided by email once full payment is made for your stay. You will also be sent a text message within 7 days of your stay re-confirming your self check-in details.
Check-In and Check-Out Times
Check-in after 2pm. Check-out before 10am.
No Shows
If you fail to check-in by midnight on your scheduled arrival day, we will consider that as a no show. There are no refunds for no shows.
Payment Policy
We accept credit card payment via phone and online payments with Visa and Mastercard only.
Children and Infants
We welcome children of all ages. A cot and highchair is available for hire (subject to availability) at $50 per night. Older children are charged at our normal additional guest rate.
Pets
We do not allow pets.
Additional Guests
Our rates are based on two guests. Extra guests are an addional fee ($60 per adult & $50 per child).
We do allow our facilities to be used as a venue for small group events or weddings. Please refer to our Stay & Play package.
General
For safety reasons, our maintenance staff reserve the right to enter the property at any time to repair any fault.
Smoking inside or outside of Tanunda Cottages is prohibited.
Loss of Keys will incur a $50.00 replacement charge.
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms, bushfires or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
No Tenancy
You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to your stay.
Further Queries
If you have any further queries relating to our Booking Terms & Conditions, please contact us.
157 – 159 Murray Street
Tanunda, Barossa Valley
South Australia 5352
Australia
admin@tanundacottages.com
Phone: 08 8563 0554